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Assessment
take the test
Tell us what you’re working through. We’ll help determine the right next step.
Step
1
of
26
- Question 1
3%
Q1. If you asked your leadership team where the business will be in two years, how similar would the answers be?
(Required)
Very similar. We have talked about it and we agree.
Mostly similar, with some differences in emphasis.
We would agree on the general direction but not much else.
The answers would be noticeably different.
Unsure
Q2. How clearly are this year’s top priorities defined?
(Required)
Written down, specific, and everyone knows them.
Defined, though not everyone could name them.
We know roughly what matters, but nothing is written.
Priorities shift depending on what is urgent.
Unsure
Q3. How well do your current projects and initiatives connect to those priorities?
(Required)
Nearly everything we are working on supports a stated priority.
Most of it does.
Some does, some is left over from earlier decisions.
A lot of activity is not clearly connected to anything.
Unsure
Q4. How well do you understand which customers or services actually generate your profit?
(Required)
We know clearly, and we have looked at the numbers.
We have a good sense, based on reasonable evidence.
We have assumptions we have not tested.
We track revenue but not profitability by customer or service.
Unsure
Q5. How predictable is new business from month to month?
(Required)
Fairly predictable. We can forecast with confidence.
Somewhat predictable, with normal variation.
It varies more than we would like.
Hard to predict. Some months are strong, some are quiet.
Unsure
Q6. How confident are you that your pricing reflects the value you deliver?
(Required)
Confident. We have reviewed it recently.
Mostly confident, though it has been a while.
We suspect we are underpriced in places.
Pricing was set some time ago and has not really been revisited.
Unsure
Q7. If a key person were unexpectedly out for two weeks, how well would their work continue?
(Required)
Someone else could pick it up using documented processes.
It would slow down, but we would manage.
We would struggle, and some things would wait.
Certain work would simply stop until they returned.
Unsure
Q8. How consistently does the same type of work get done the same way?
(Required)
Consistently. There is an established way and people follow it.
Mostly consistent, with some individual variation.
It depends a lot on who is doing it.
Different people have developed different approaches.
Unsure
Q9. How often do things fall through the cracks between people or steps?
(Required)
Rarely. Handoffs are clear.
Occasionally, and we usually catch it.
Often enough that we have noticed a pattern.
Regularly. It has become something we work around.
Unsure
Q10. How clear are people on what they own and what they can decide without asking?
(Required)
Clear. Roles and decision authority are defined.
Mostly clear, with some gray areas.
People know their tasks but not their authority.
Unclear. Ownership is often assumed rather than assigned.
Unsure
Q11. How much of the day-to-day decision-making still routes through the owner or one leader?
(Required)
Very little. The team decides within their areas.
Some, mostly the larger decisions.
A lot. Most things come back around.
Nearly everything.
Unsure
Q12. When something goes wrong, how clear is it who addresses it?
(Required)
Clear. It goes to a specific person.
Usually clear.
It depends on the problem.
It often lands with whoever notices it first, or with leadership.
Unsure
Q13. How well do your current tools support the way work actually happens?
(Required)
Well. The tools fit the work.
Reasonably, with some workarounds.
We have adapted how we work to fit the tools.
The tools create as much friction as they remove.
Unsure
Q14. How much duplicate entry or manual re-keying happens between systems?
(Required)
Very little. Information flows between systems.
Some, in a few specific places.
A fair amount, and it has become normal.
A lot. The same information gets entered repeatedly.
Unsure
Q15. How easily can leadership see where work stands without asking someone?
(Required)
Easily. There is a reliable place to look.
Mostly, though some areas require asking.
We would need to ask several people.
The only way to know is to ask.
Unsure
Q16. How consistently does the business generate new inquiries?
(Required)
Consistently, without needing to push.
Fairly consistently, with some effort.
It comes in waves depending on what we are doing.
Mostly through referral or when we chase it.
Unsure
Q17. How clear is your message about who you serve and what you do?
(Required)
Clear and consistent everywhere it appears.
Clear, though it varies a bit by channel.
We know it internally but have not stated it well externally.
It has changed over time and is not consistent.
Unsure
Q18. When someone inquires, how reliably do they get followed up with?
(Required)
Reliably, with a defined process and clear ownership.
Usually, though it depends on who receives it.
Inconsistently. Some get followed up quickly, some do not.
We are not sure what happens to all of them.
Unsure
Q19. How consistent is a customer’s experience from first contact through delivery?
(Required)
Consistent. We have designed it deliberately.
Mostly consistent.
It varies depending on who handles them.
It has evolved on its own rather than being designed.
Unsure
Q20. How often do you hear the same complaint or friction point more than once?
(Required)
Rarely.
Occasionally, and we address it.
There are one or two we hear repeatedly.
Several recur, and we have come to expect them.
Unsure
Q21. How well do you know why customers choose you over the alternatives?
(Required)
We know, because we have asked them.
We have a strong sense based on what they tell us.
We have a theory we have not tested.
We are not really sure.
Unsure
Q22. In your own words, what do you think is holding the business back right now?
Optional. This response is not scored and is reviewed for routing/context.
Q23. How many people work in the business?
(Required)
Just me
2 to 10
11 to 50
51 to 200
More than 200
Q24. Are you currently considering a significant decision or investment?
(Required)
Yes
We are thinking about it but have not committed
Not right now
What are you considering?
(Required)
Shown only when Q24 is Yes.
Q25. Have you already tried to fix this, and did it work?
(Required)
We have not tried anything specific yet
We tried something and it helped
We tried something and the problem came back
We have tried several things without lasting improvement
Your name
(Required)
Prefix
First
Last
Suffix
Email
(Required)
Business / organization name
Would you like someone to contact you about your results?
Yes, I would like to speak with someone
Δ
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Contact
(937) 515-1531
Business Acceleration Playbook
